Front office manager
Entreprise: KALIKO BEACH CLUB AND RESORT
Type de contrat de travail:
Administration et Secrétariat
Localisation: Arcahaie, Haiti
Date d'embauche: 15 août 2018
Publiée le: Jul 05, 2018
Front office manager at KALIKO BEACH CLUB AND RESORT
Description du poste:
Directs all phases of guest relations related to Front Office operations and staff development in Front Desk and Bell departments; ensuring quality guest service. Supports and implements policies and procedures set forth by management.
High school diploma or equivalent required.
-Degree in Travel Industry management, previous experience in hotel management or an equivalent combination of education and experience from which comparable job knowledge and skills can be acquired. Minimum Two years guest service/hotel experience and minimum two years supervisory experience and the ability to work flexible shifts any day of the week is required. Previous time share experience highly preferred. Ability to read and understand various written communication such as but not limited to; operational reports, charts, financial data and reports. Ability to do basic mathematical calculations such as; addition, subtraction, multiplication and division to perform calculations for payroll processing and financial analysis. Ability to communicate verbally over the phone and in person with internal and external customers. Ability to communicate in writing when providing reports, proposals, recommendation, performance appraisals and other written documentation. Ability to communicate with supervisors, co-workers, and guests regarding guest service and resolution of any concerns and/or problems. Ability to use the following types of equipment, but not limited to; computer, printer, calculator, fax machine, telephone, switchboard, copy machine, key encoding machine, credit authorization machine, credit card imprinter and typewriter. Ability to type on a computer keyboard which requires frequent finger dexterity, bending, and twisting while standing. Ability to work under pressure and use good judgement in difficult and/or emergency situations.